Workshop Withdrawal: 

• The workshop PowerPoint and log-in information will be provided by email one day prior to the workshop. If a student does not login and participate in the workshop the student will not be eligible for a refund or a CE certificate for the workshop.
• Withdrawal requests should be submitted by email to [email protected] no later than 7 calendar days prior to the scheduled workshop date in order to receive a full refund of the paid workshop fee. Withdrawal requests that are submitted after 7 calendar days prior to the scheduled workshop date will result in a refund of the paid workshop fee – with the exception of a $75 administrative fee for a 15 CE hour workshop, a $50 administrative fee for a 6 CE hour workshop and a $25 administrative fee for a 3 CE hour workshop.
• CE Certificates are provided at the conclusion of the workshop to individuals who register, log-in and participate in the live web-based workshop.

Workshop Cancellation:

• Heartland Play reserves the right to cancel a workshop due to insufficient enrollment.  Heartland Play will email workshop students at least 5 calendar days in advance of the scheduled workshop date to notify students of the cancellation.  Notice will be provided with the option to reschedule for a future course date or to receive a full refund of paid workshop fees.
• Heartland Play reserves the right to cancel a workshop due to inclement weather, instructor illness or instructor family emergency.  If a workshop is canceled, students will be notified via e-mail prior to the workshop start time.  Heartland Play will notify the students of a reschedule date for the workshop within 10 calendar days of the cancelled workshop. Notice will be provided with the option to reschedule for the future course date or to receive a full refund of the paid workshop fee.