Live Webinar Policy:

For a successful Live Webinar that ensures full CE credit, you will need:

• A device (computer or tablet preferred) with a working camera and microphone.
• A strong and reliable internet connection.
• A designated safe space of your choosing free from disruption.
• A reliable childcare plan (if applicable).
• A commitment to keep your webcam on the entire workshop.
• The workshop supplies nearby that have either been requested in the workshop email or provided in the supply shipment (if applicable).

Workshop Cancellation: 

• Cancellation requests should be submitted by email to [email protected] no later than 7 calendar days prior to the scheduled workshop date in order to receive a full refund of the paid workshop fee. Cancellation and/or rescheduled requests that are submitted after 7 calendar days prior to the scheduled workshop date will result in a refund of the paid workshop fee – with the exception of a $25 administrative fee for a half-day workshop, a $50 administrative fee for a full-day workshop a $75 administrative fee for 2-day workshop.
• Heartland Play reserves the right to cancel a workshop due to insufficient enrollment.  Heartland Play will email workshop students at least 5 calendar days in advance of the scheduled workshop date to notify students of the cancellation.  Notice will be provided with the option to reschedule for a future course date or to receive a full refund of paid workshop fees.
• Heartland Play reserves the right to cancel a workshop due to inclement weather, instructor illness or instructor family emergency.  If a workshop is canceled, students will be notified via e-mail prior to the workshop start time.  Heartland Play will notify the students of a reschedule date for the workshop within 10 calendar days of the cancelled workshop.  Notice will be provided with the option to reschedule for the future course date or to receive a full refund of the paid workshop fee.